Elevate Global is proud to announce a new collaboration with Nespresso. Starting in 2025, Elevate will support the rollout of in-store Coffee Advisors across Germany, helping consumers explore the world of Nespresso through exceptional service, expert knowledge, and real human connections.
Beyond Tastings: A New Approach to Customer Engagement
This partnership goes further than traditional tastings. Elevate’s Coffee Advisors will play a key role in driving machine sales, encouraging app registrations, boosting coffee orders and subscriptions, and strengthening customer loyalty.
Their mission is key: create memorable first impressions, confidently guide customers, and turn curiosity into lasting relationships. Whether sharing a tasting experience, recommending the ideal machine, or offering product advice, every interaction is designed to inform, inspire, and convert. Success will be measured by in-store sales, subscription sign-ups, app downloads, and customer engagement – all tracked through Elevate’s Impact platform, providing timely and reliable reporting.
Human-Centered Service & Performance
“We’re excited to be working with Nespresso,” said Yasmin Phillips, Business Director at Elevate Global DACH. “They chose us because we understand the power of people. We know how to find the right talent, give them the tools to thrive, and keep them motivated to deliver standout results in-store.”
Elevate Global will oversee every stage, from recruiting and training to in-store support and performance management, ensuring quality, consistency, and care throughout. Each Coffee Advisor will be trained to represent the Nespresso brand with pride, delivering confident, thoughtful customer interactions and accurate reporting.
Creating Moments That Matter
“We are excited to embark on this new partnership as we collaborate with Elevate to recruit passionate individuals who truly embody the Nespresso brand. Our goal is to enhance customer experiences at the point of sale, ensuring that every interaction reflects our commitment to quality and excellence.” said Kim Schiefer, B2C Commercial Manager at Nespresso.
This partnership combines Nespresso’s premium coffee expertise with Elevate Global’s strength in staffing and customer experience. Together, we’re not just selling coffee – we’re creating moments that matter.
