Retail
UK
Retail
This programme ran nationwide across multiple store groups, Harrods, Selfridges, John Lewis, House of Fraser, Fenwicks and Currys.
We recruited a passionate team of Nespresso ambassadors, recruited by city rather than store for a truly mobile workforce thus maximising the compliance instore.
We implemented motivational and reward strategies which included, a five star programme that supported a continuous improvement mind-set and a tool to evaluate performance , an annual conference for team training , rewarding high performance and continuously motivating the team using internal and financial incentives , an aspirational tiered ambassador structure which increased retention and ensured ambassadors were paid accordingly for their proven knowledge and skills .
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